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Returns

To proceed with your returns request, please click the button below. Your request will be sent directly to one of our administrators, who will aim to respond within 24 hours.

Product Returns


Returns policy

Hotlamps are pleased to confirm that we provide an exceptional 90 day / 500 hour warranty on all lamps and for extended periods where the manufacturer’s warranty is longer; this applies to any brand showing faults due to defective materials or workmanship. The warranty commences from date of invoice.

Damaged in transit

Breakages of the lamp or module must be reported within five working days of receipt to enable us to claim with our carriers. Any claim outside of this period cannot be supported.

Customer Ordered in error / No Longer Required

If you have ordered the wrong item or you no longer require the lamp, please log a returns request as “Customer Order Error" within 14 days of the invoice date. Normally a restocking charge is applied against the return credit, assuming the package is unopened, in pristine condition and with the original seals intact.

Faulty Product / Warranty claim

If in the unlikely event that your lamp does not work and that there appears to a fault please use the standard returns process to get the lamp back to us and to receive a replacement.

Incorrect product supplied

We endeavour to ensure that we supply the correct lamp to you, but in the unlikely event that we have made an error with your order, please log a return request as a "Tech Data Sales Error" within 14 days of the invoice date. The query will be checked by our sales team against your original purchase order. Products must be unopened, in pristine condition and with the original seals intact.

N.B.  With all returns please do not stick labels to or write on the original packaging as this could lead to your return being rejected.  Always put the lamps inside additional packaging when returning product to us and include the returns number inside.

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